Context

What does Home Care do?

Professionally trained Resident Care Attendants assist the disabled and older adults at home.

Services that Resident Care Attendants provide for the Cases

Discover

Jubo Home Care System Notification Center :
Resident Care Supervisors Receive Notifications

Notification Center include four modules: Home Care Services Report, Application Center, Verification Management, and Smart Scheduling.
In this project, I need to modify and optimize the Application Center into Home Cards.

Empathize

Explore Notifications and Application Center in Home Care System

Usability Testing

Purposes

I conducted interviews with some company's internal personnel on the functions of current Home Care System.

• Understand participants' comprehension of current notifications for Application Center
• Organize the priority and importance of information fields in notification forms
• Get to know what information and time range are expected to be put on Homepage

Key Findings

• Received notifications come from a lot of sources but lack of personalization and classification
• Verifying and editing process for Application Center are too complicated
• Resident Care Supervisors hope to see notifications from Application Center on the Homepage, so as to deal with applications more intuitively and in real time

Insights

• Resident Care Supervisors need customized notifications, only presenting the cases they manage and notifications related to themselves
• Expected time range for notifications on the homepage should be within 3 days or 7 days

Define Problem

Why a Home Card for Application Center is needed?

Pain Points

Notificatioin Center

Applications are urgent to be verified, but they tend to be mixed with other notifications, such as verification management, home service reports, smart scheduling, etc.

Application Center

Users need to enter Application Center or the notification from Notification Center, and then click the link inside the notification to verify the application, which both take more steps to complete verification.

User Needs

Resident Care Supervisors hope to quickly view the shift schedule and leave applications in recent days on the Home page for verifying them, as well as quickly get the replied notifications of the shift assignments so as to reassigned the shift.

Ideate

Ideate Optimization and Expectation of Home Card

User Story

Use Case

Users can view and verify applications and replies from the Home Card for Application Center within the past 7 days, which includes the current day.

User Flow

Prototype

First Prototype & Design Proposals

Home Card - Application Center within 7 Days

Three charts display quantities of pending applications and shift assignment replies that need to be verified and viewed in different ways.

Horizontal bar chart of five different modules

Vertical bar chart saperating verified and unverified

Vertical bar chart distinquishing five modules by colors

Dialogs after clicking on Home Card

Following user's expectations for the information structure and presentation method in the interviews, I designed  Home Card Dialog of the four modules: Case Leave, Attendant Leave, Shift Adjustment, and Shift Assignment. Two different UI of forms in dialogs are based on information processing flow

Test

Testing on Home Card of Application Center for Final Design

Usability Testing

Purposes

• Understand user preferences and perspectives for current design proposals.
• Get ideas of how to modify the information forms and chart in the first prototype, which involve:

Key Findings

Iterate

Second Prototype & Design Decisions

Home Card for Application Center within 7 Days

Dialogs after clicking on Home Card

Verifying Applications: Case Leave, Attendant Leave, Shift Adjustment

Replied Notification: Shift Assignment [Reject / Accept]