2021.06 ~ 2021.08
Clinical Interviews, Competitive Analysis, Information Architecture, User Journey Mapping, User Flow, UI Design, Prototype
Individual project
Clinical interviews with medical staffs and research analysis helped me identify key issues: Late schedule confirmations disrupting personal lives, Mismatched staff skills for critical conditions in ICU, and Inefficient shift handover communication. Based on these findings, I designed a prototype to address these pain points and streamline the hospital scheduling process.
I conducted interviews with four hospital medical staffs, aiming to explore the essential role of shift scheduling apps for them. It helped me understand how the staff scheduling app is utilized for managing patient care reminders and shift handover, and assess its effectiveness in helping handle emergency situations and rapid changes in critical patient conditions.
I gathered the quotes and behaviors from participants and organized them into the empathy map. It falls into four categories: what users say, think, do, and feel.
Persona: Julie
Goal: Be able to confirm shift schedule earlier and be assigned for tasks that are suitable for individual.
Persona: Danny
Goal: Be able to have a wholesome situation handover even though shift is temporarily assigned and keeping in touch with nurses.
I analyzed and compared user experiences across primary three competitor scheduling apps, targeting mainly on healthcare management and hospital staffs, to identify missing features and potential design opportunities.
From the goal statement, I re-identified the whole process of hospital staffs’ interaction with the scheduling app, from editing their patient care expertise and filling out shift requests, to completing task details, reporting emergency, and shift handovers.
The nurse are able to report emergency to doctors completely and have wholesome handover with the next shift rapidly.
Hospital staffs fill out and confirm job schedule 2 weeks before and are assigned to competent shift tasks.
On the Shift Schedule page, view personal schedules and task details for each date selected. Each date shows:
View detailed information of each task, including:
Medical staff can update their skills, certifications, and experiences.
This page helps supervisors assign appropriate tasks based on each staff member’s verified competencies, in order to improve patient care quality and reducing errors while taking care of critical situations.
Staff can indicate unavailable time slots for the next two weeks from Sunday to Wednesday, reducing need to stay on call at any time. Specify a date and times, and submit an “Unavailable Request” form with reasons for supervisor approval.
In critical patient’s emergencies or during shift handover, staff fill out the SBAR Form, so that doctor, nurse, therapist, or related personnel who take over the next shift can clearly understand symptoms of the patient and current progress of the treatment, ensuring safe and continuous care.
This handover form follows the SBAR model for communication efficiency and teamwork:
Physiological data (e.g., body temperature, blood pressure) auto-populates into Situation and Background for accuracy.
Take the course of Google UX Design Certificate is the first time I learned the concept and practical application of UX Design systematically. I walked through all the stages in UX Design, from Empathize, Define, Ideate to Prototype and Testing by learning methods like interviews, user journey maps, persona, user flow, and information architecture, as well as designing wireframes and prototypes using Figma.
As a result, I got a deeper comprehension of how to apply UX Design to the industry, and honed my UX knowledge and in-demand skills. From this course, I established the goal of in-depth research on the assistance and diverse applications of UX Design can do to the technology industry.
